Dependant upon the filter which have been set up, INTACT will provide this kind of report.

The report is structured as follows:

  1. Customer complaints
  2. Internal problems
  3. Positive feedback
  4. Analysis

For brevity, only [1] and [4] are shown here.

Case study

One company believed that picking errors had been reduced. By running a report for different quarters, we were able to show that whilst there was an initial improvement, this was not sustainable.

 

 

 

 

 

 

 

 

 

 

 

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Complaint Analysis